Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at vapeslocalcustomerservice@gmail.com. Please note that returns will need to be sent to the following address: 272 Kings Road, Tyseley, Birmingham B11 2AB, United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at vapeslocalcustomerservice@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vapeslocalcustomerservice@gmail.com

Cancellation Policy

At Vape local, we aim to process and ship orders as quickly as possible. If you need to cancel your order, please review the following policy:

Order Cancellations

  • You may request to cancel your order before it has been dispatched. To do so, please contact our customer support team at vapeslocalcustomerservice@gmail.com as soon as possible.

  • Once an order has been dispatched, it cannot be cancelled. However, you may be eligible for a return in accordance with our Returns & Refunds Policy.

Refunds for Cancelled Orders

  • If your order is successfully cancelled before dispatch, we will process a full refund to your original payment method.

  • Refunds typically take 7 business days to appear in your account, depending on your payment provider.

Exceptions

  • Custom or special-order items may not be eligible for cancellation.

  • If your order has been processed but not yet shipped, we will do our best to assist you, but cancellation is not guaranteed.